Privacy Policy 711cucu

1 Introduction and Scope

This Privacy Policy is issued by 711cucu ("we", "platform" or "company") and applies to all users who access or use the 711cucu website available at https://711cucu.org, including all services, features and functions available on it.

This policy explains how we collect, use, disclose and protect your personal information. "Personal information" refers to any data that can identify you directly or indirectly as an individual.

By registering an account, accessing the platform or using any 711cucu service, you are considered to have read, understood and agreed to all terms contained in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

2 Information Collected

711cucu collects information from users through several means, including information provided directly by users and information collected automatically during platform use. Categories of information that may be collected include:

a) Account Registration Information

• Full name as shown on the identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth for age verification purposes (21 years and above)
• Active email address
• Malaysian mobile phone number
• Username and password chosen during registration
• Current residential address

b) Financial and Transaction Information

• Bank account details or e-wallet account numbers (Touch 'n Go, Boost, ShopeePay)
• Deposit and withdrawal history
• Transaction records using DuitNow and FPX
• Cryptocurrency wallet information such as USDT, BTC or ETH addresses

c) Technical and Usage Information

• IP address and geolocation data
• Device type, operating system and web browser version
• User activity logs within the platform
• Cookie data and login session data
• Game history and betting activity

3 Purpose of Data Collection and Use

Personal information collected by 711cucu is used for the following purposes:

• Account Management: Creating and maintaining user accounts, processing registrations and verifying user identity.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions carried out on the platform.
• Legal Compliance: Meeting international licensing requirements, including Know Your Customer (KYC) procedures and anti-money laundering (AML) measures.
• Customer Service: Providing effective 24/7 support via live chat and email in Malay and English.
• Platform Security: Detecting and preventing fraud, account misuse and activities that breach the terms of service.
• Responsible Gambling: Monitoring usage patterns to enable us to offer control tools and responsible gambling support to users who need them.
• Platform Communications: Sending important notifications relating to your account, promotions you have opted to receive and service updates.
• Service Improvement: Analysing aggregated usage data to improve user experience, platform performance and game offerings.

4 Information Sharing and Disclosure

711cucu does not sell or rent users' personal information to any third party for their marketing purposes. However, we may share information in limited circumstances as follows:

• Payment Service Providers: Transaction information that needs to be shared with payment gateway providers such as FPX, Touch 'n Go, DuitNow, Boost and ShopeePay to process your financial transactions.
• Technology Providers: Technology companies that help us operate the platform, including cloud service and security system providers, who are bound by strict confidentiality agreements.
• Regulatory Bodies: When required by law or by direction of a competent authority, certain information may need to be disclosed to regulatory bodies or law enforcement agencies.
• Game Providers: Game developers may receive technical data required for game operations, but not personal identifying information that could be used to identify you outside the platform.

In all of the above circumstances, we ensure that the third parties involved comply with data protection standards equal to or exceeding the level of protection we provide.

5 Data Storage and Security Measures

711cucu implements various technical and organisational security measures to protect users' personal information from unauthorised access, misuse, loss or destruction.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data in transit
• Password storage using secure hashing algorithms
• Firewall and intrusion detection systems (IDS/IPS) that are always active
• Two-factor authentication (2FA) as an additional layer of security
• Regular security audits and penetration testing

Data Retention Period

Active user data is retained for as long as the user's account remains active. For accounts that have been closed or are inactive, financial and transaction records are kept for the period required by applicable licensing and legal obligations. Once the required retention period has ended, data will be securely deleted.

6 Cookies and Tracking Technologies

711cucu uses cookies and similar tracking technologies to improve the user experience, analyse platform performance and customise content based on user preferences.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how users use the platform to help us improve functionality and site speed.
• Functional Cookies: Store user preferences such as language, display settings and game preferences to provide a more personalised experience.
• Analytics Cookies: Used to understand overall platform usage patterns for the purpose of service improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and experience of using the 711cucu platform.

7 User Rights Regarding Personal Data

As a user of the 711cucu platform, you have the following rights in relation to your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any personal information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances and subject to data retention requirements mandated by law, you may request that your personal information be deleted.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will endeavour to process your request within a reasonable period. Please note that some requests may be subject to legal or licensing requirements that prevent us from fulfilling them in full.

8 Children's Privacy and Age Restrictions

The 711cucu platform is an online gambling service that is only permitted for users aged 21 and above. We take a strict stance on this matter and carry out age verification procedures as part of the account registration process.

711cucu does not intentionally collect, store or process any personal information from individuals under the age of 21. If we find that personal information of an individual below the specified age limit has been collected without proper verification, we will take immediate action to delete that information and block access to the relevant account.

If you are a parent or guardian who has reason to believe that your underage child has registered or used our platform, please contact us immediately through the available support channels.

9 Amendments to the Privacy Policy

711cucu reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements or service operations. Any material amendments will be communicated to users via:

• A notice prominently displayed on the 711cucu website
• Email notification to the email address registered to your account
• In-platform notification during your next login session

The "Updated" date shown at the top of this document indicates when this policy was last reviewed. Continued use of the 711cucu platform after the effective date of any amendment means you accept and agree to the amended terms. We encourage you to review this page periodically to ensure you remain informed of the latest policy.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the 711cucu website
• Support Languages: Malay and English

Our customer support team will endeavour to acknowledge receipt of your request and provide a response within a reasonable time. For queries involving sensitive data, we may require identity verification before processing the request.